Multiple Gift Cards with Remainder

When a gift card is used with no customer account on screen, if there is leftover credit (above the cash out minimum*) and the sale is finished, the remainder will go back onto the gift card.

Although this is uncommon, if multiple gift cards are used in the transaction, the remainder will be applied to the first gift card that was scanned. It is not obvious to the clerk which card the credit is being applied to. Decisively adding the credit to a selected card will sidestep this concern.

Suggested workflow

If multiple cards are used, choose the physical card that the remaining credit will be added to and physically scan that card to return the credit to the desired card.

Example: 

Two $10 gift cards are used in $11.96 sale (G0001053 and G0001051 in that order)

$7.38 remains in credit. Displayed on screen as ($7.38)

If [+] Is used to finish the sale, the $7.38 will return to G0001053 (the first gift card scanned.)

To ensure that the credit is being returned to the exact card that will be returned to the customer:

In this case we have decided to put the remaining credit onto G0001051.

1. Tap Add Funds.
2. Currency box will pre-fill with credit amount to apply.

1. Click OK.
2. Sale will show as $0.00.

1. Tap Finish Sale.
2. Hand the customer the card to which you have applied the remainder.

*Related information

There is a setting that allows cash if the remainder is under $5.00.

If under $5, a pop-up allows the clerk to choose what to do with the remainder and will clearly show the gift card number to which the credit will be returned (and allow several other choices including cash.)