Buyback Screen

From the POS, click on the "Switch to Buyback Mode" (F6) button underneath the "Find Customer" and "Find Special Order" buttons.

You will enter Buyback Mode, and the screen color will change to orange. To leave buyback mode, use the same button (it will say "Leave Buyback Mode").

Scan the item(s) to buy back, and verify the item found by the system is correct before continuing (some items may not exist in the system yet). If the item is incorrect, Cancel and search for the item by title instead. 

Grade the item as A, B, C, or D based on its condition. You can click or tap the grade, or type the corresponding letter key (A, B, C or D) on the keyboard.

Once you select a grade, the item will display in the transaction with a heading of "Buy Back Used item->" followed by the description of the condition you selected.

If you buy back multiple items, you will see the each item listed with their grade. Note that the buyback price is directly influenced by the item's condition, and is also subject to change from one buyback to another based on pricing analyses that occur in the system (the item may be worth $5.00 one day and $3.00 the next, even if the condition grade is the same).

Back in sale mode, the "Buyback Summary" will appear next to the Buyback Mode button. It will have the total number of items and the value of those items in store credit. An "Add up to $x.xx in Store Credit" (F3) button will also be be in the Customer Information area at the right of the application.  Clicking this button will add the store credit earned to the customer's account for later use, but you will still have to click "Finish Sale" (+) after you select it to print the receipt and finalize the transaction.

If the customer prefers to take the cash amount for the items they are selling, leave the "Add up to xxx in Store Credit" button alone and simply click "Finish Sale" (+). A window showing the amount to be given as "change" will open. The change amount depends on your store's credit-to-cash discount settings, but in the event that your store pays out more in store credit than in cash, the discounted cash value will appear here to indicate how much cash to give to the customer.

You may also sell other items in the same transaction.  Their cost will be deducted from the amount of credit accrued from the buyback.  If the items being purchased don't use all of the store credit earned, you can still click the "Add up to xxx in Store Credit" (F3) button to add the remainder to their account; or, you can finish the sale as above, and the discounted change amount will appear to let you know how much the customer is owed.

Photo ID

If your store requires that photos of the customer/customer's state ID be taken for buybacks, a "Capture Image" (ALT + P) button will exist in the lower right portion of the screen.  Keep in mind that this button will not appear if no customer account is selected.  A customer account is needed to tie the image to their personal information.

When clicked, a window will appear with a preview of the camera's image.  Use this to position the ID or person and click "Snap Shot" (ALT + S) when the subject is positioned correctly.

The image will then fill the right side of the window and a button will appear at the bottom called "Save Captured Image"  (Enter).  If the image is blurry or not positioned correctly you can simply take another snap shot, clicking the "Save Capture Image" button when you have a satisfactory photo.  Once you save the snapshot, the window will disappear and you can proceed with the buyback.