Second hand dealer capabilities
Storing Buyback Data
FieldStack tracks all items sold back by customers using a loyalty account. It can store as many of the following customer details as required:
- Customer Code
- First Name
- Last Name
- Zip Code
- Phone Number
- ID Type
- ID Number
- Date of Birth
FieldStack also stores the Employee Code and Transaction Date associated with a buyback as well as the financial details of the transaction.
Webcam pictures of customer IDs (where required) can be captured during buybacks. When this feature is active, a button will appear in the bottom-right corner of the transaction screen that says Capture Image. Selecting this will activate the webcam at the register and pull up a screen to take the picture. Position the ID so that its image appears in the Image Capture screen then select Snap Shot.
The Picture taken will then appear in the right-hand portion of the image screen. If the image is acceptable, select Save Capture Image and this image will be saved and disappear from the screen. As a security measure, the image will not be available to view anywhere in the system once it is saved. The Capture Image button on the sale screen will say Image Captured once a photo is taken and saved.
Reporting Buyback Data
For areas requiring that buyback information be supplied to local law enforcement, we can automatically report details of buybacks in data feeds that generate as often as needed. We’ve integrated with Leads Online and Business Watch International, as well as some municipality-specific systems. Feeds can include customer information, ID image, and transaction details. Stock photos of products can be sent in data feeds as well.
Items bought back can be held for a predetermined amount of time. During this hold period, the items are kept off the Webstore and show as not available in the item listing screen (they appear like holds or special orders, with the quantity available appearing in blue). At the end of the hold period, the items will automatically be entered into the store’s available stock.
There is also the ability to hold only cash buybacks over a certain monetary amount. Depending on the ordinance, items taken in trade or for store credit may be exempt from the hold ordinance; or, if the transaction is less than a certain amount, it may also be exempt.
For each store, you can choose the hold period (days) and hold minimum ($$), and these specifications can be printed on price labels so that the staff can deal with the items appropriately. The label will print out with “H (end of hold period) H (date bought back)” like this:
For the above label, the hold period was 14 days, and the item was bought back on 4/16/13, thus its hold period ends on 4/30.
Buybacks that are saved as credit will neither be withheld from inventory nor have a hold period printed on the label if your hold rules do not require it, and will be processed as normal. This leads to the caveat: If a transaction is pushed through as credit, then cashed out later (e.g., if the customer changed his or her mind, and decided to take cash after previously accepting store credit), it will not be caught by this process. In this case, employees would have to manually place the items on hold.