Duplicate Charge Handling

Modified on Wed, 28 Oct 2020 at 10:39 AM

If the same card is charged the same amount on the same terminal the clerk will be presented with the following options.


 You would choose the first option if the customer actually made two distinct purchases.  Choose the second option if the customer only made a single purchase.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article