How to Redeem Coupons

Note: coupons will only work if they haven't expired, if they exist for that store, and if they are in an active promotion.

Example: an in store transaction with a coupon applied

Example: a web order with a coupon auto applied

Troubleshooting

• Potential reasons a coupon may not work include:
  • if the promotion is not active
  • if the coupon is expired (past its end date)
  • if no eligible items have been scanned
  • if not enough eligible items have been scanned 
  • if the coupon requires a customer account, and no customer has been added to the transaction
  • if the coupon has usage limits, and the customer has already redeemed it
  • if the coupon has min / max transaction requirements that haven't been reached yet
  • if the coupon ignores discounted items, and the eligible items have already been discounted (by another promotion, price code discount, or a manual price change in the POS)
• If an auto apply coupon isn't appearing automatically, add and remove a customer from the transaction.
• If an auto apply coupon still isn't appearing automatically, it can be manually added to the transaction in the POS for troubleshooting.
• If a manually added coupon shows FREE in the POS, not all conditions have been met and no discount has applied. Click "More Info" to see a description of the coupon settings and the reason it hasn't applied.
  
  Example: More Info for a coupon in the POS
  
• If the coupon is not in an active promotion or the current store, manually adding it in the POS will popup a warning message. The coupon can be applied by clicking "Ok."

Example: Popup that the coupon is not active for the location