Closing orders and Zeroing out Hold Orders for closing stores

Zeroing out hold orders

The first step to closing out orders for a closed store is to "zero out" the orders that are on hold for the store, this can be done by doing the following:

1. Open the Order Listing screen

2. Click the filter button on the store column

3. Select the store you want to see the orders for and close the window. After doing so you should only see orders that are on hold for that store.

Once you have done the above, the item qty for each line will need to be set to 0 by doing the following:

4. Click on an order

5. Click on the qty column and replace the current number with 0 (this can be done quickly by typing 0 and hitting enter to go to the next line)

Closing active orders

After zeroing out the hold orders active orders can be cancelled by doing the following:

1. Select "Orders (active)"

2. Select the order you would like to close (orders can be filtered in the same way as was used in the previous section)

3. Select "Close" in the lower right and confirm on the pop-up window