Putting an Item on Hold / Special Order

Putting an item on hold is similar to putting an item on special order, so we will cover both in this article. First, locate the item in the system by scanning the bar code or performing a search.

HOLDS:

If you have the item on hand and simply wish to put it on hold, scan the item. Press the Put On Hold {F9} button.

Original POS:

POS Reskin:

Alternatively, you can search for the item and in the popup, highlight the item and press Special Order {F9}. 

In the popup window, ensure the Item Is On Hold checkbox is active. Also ensure the condition matches the condition of the item (new/used). You must also associate a hold with a customer. If you had the customer's information entered when you scanned the item, these fields will automatically fill. If not, you must press Associate With Customer {Alt-W} and search for the customer. Once all fields have been filled out, simply press the Hold {Alt-A} button. The item is now on hold! 

Original POS:

POS Reskin:

SPECIAL ORDERS:

In order to special order an item, you must first perform a search to find the item. 

*NOTE* If you cannot find a listing for the item, try deactivating the Hide Unavailable Items {C} checkbox. Even though this will just show the unavailable/out of print items, finding the listing of an item will give the customer an idea of the items overall availability.