FieldStack Fans

Customer service, customer loyalty program, frequent buyer programs, reward cards.

Adding value to multiple gift certificates
The "Add Credit to Multiple Cards" button is located in the "Loyalty Program" section of the Customers tab. If you ha...
Wed, 23 Sep, 2015 at 3:14 PM
Combining or Closing Customer Accounts
Sometimes it is necessary to merge two customer accounts, whether someone accidentally has multiple accounts or a married couple would like to...
Mon, 19 Sep, 2016 at 4:57 PM
Finding a Customer and Editing Customer Loyalty Details
Many times you will need to modify or update a customer's loyalty details.  There are many reasons you may need to do this, but the most common...
Tue, 28 Jun, 2016 at 1:59 PM
Points and Loyalty Programs
FieldStack offers a great deal of options that allow business to tailor purchase points and loyalty programs to their needs. Points Points value and...
Mon, 30 Jan, 2017 at 11:15 AM
Putting an Item on Hold / Special Order
Putting an item on hold is similar to putting an item on special order, so we will cover both in this article. First, locate the item in the system b...
Fri, 24 Feb, 2017 at 4:59 PM
Replacing a Lost or Stolen Loyalty Card
Replacing lost or stolen card from FieldStack on Vimeo.Very often you will have customers who lose, misplace, damage, or destroy their loyalty accou...
Wed, 21 Sep, 2016 at 2:18 PM
Setting Up a Fan Account
Loyalty Account  The loyalty system allows customers to earn points and/or credit for incentive programs and for stores to keep track of the purchase ...
Mon, 30 Jan, 2017 at 9:31 AM
Syncing Loyalty Account With Online Account
The process of merging a web account with a loyalty account is identical to that of combining and closing loyalty accounts.  Only users with a...
Mon, 17 Oct, 2016 at 11:25 AM
Viewing Special Orders
Occasionally it will be necessary to view outstanding special orders.  You might do this to check the status of a particular order, to search for an item on...
Thu, 23 Jul, 2015 at 3:39 PM
Managing and Editing Loyalty Programs
Managing and editing loyalty programs can be done in the "Edit Detailed Loyalty Programs" button located in the "Loyalty Program"...
Thu, 13 Aug, 2015 at 4:27 PM