Help with Customer Service and Accounts

1. Marketplace Overview
The Marketplace Center is a tool designed for all your marketplace customer service needs. The Marketplace Center is located under the Retail tab in the Mar...
Mon, 13 Nov, 2017 at 9:16 AM
Help Refunding Marketplace Purchases
There will be situations where an online customer must be refunded a full or partial amount due to shipping error, unsatisfactory quality/ defect or a simpl...
Tue, 7 Nov, 2017 at 3:54 PM
Help Verifying an Address
In the event that an order has been created with an unverified shipping address or a bad address, the order's status will be listed as "Bad Addres...
Fri, 27 Jul, 2018 at 4:20 PM
Help Finding and Using Customer Order History
To review a customer's order history, simply enter the Retail tab and continue on to the 'Marketplace Center' button. Search using the provid...
Fri, 27 Jul, 2018 at 4:26 PM
Help with Auto Ship Schedule Management
There will be times when a customer may need to adjust a scheduled shipment in their Auto Ship subscription and may be unable to make the necessary changes ...
Fri, 27 Jul, 2018 at 4:44 PM