Help Refunding Marketplace Purchases

There will be situations where an online customer must be refunded a full or partial amount due to shipping error, unsatisfactory quality/ defect or a simple return. 

To access the Marketplace Center, click the Retail tab and click into the Marketplace Center button. Once inside you will be able to search for a customers order and begin to assist in refunding a partial or full amount from their purchase.

If you know what the final charge will be, it is possible to simply change the price in the Adjusted Price box and then click the add adjustment, or if you simply wish to add or subtract a certain amount, type in the amount in the Add Adjustment box (POSITIVE to add a higher cost, NEGATIVE to refund the customer) and press Add Adjustment. Adding a comment to the Adjustment Reason field is mandatory and can help alleviate confusion when auditing an order in the future.