How to Verify a Shipping Address

As a customer’s Marketplace Order is processed, the order’s Shipping Address is checked.  If an order’s shipping address fails a check, additional address validation will be required.  This article will outline how to verify and fix a “bad address” so that you can reprocess the order.

If an order has been created with an unverified Shipping Address, the order and its items’ Statuses will be listed as “Bad Address”:

More information on order statuses can be found here.

To fix the order, you’ll need to use the Marketplace Center’s Address Validation tool to enter a valid address.

First, search for the affected order using the Marketplace Center’s Search function:

The Marketplace Center Search Overview has more information on how to 

search for Marketplace Orders.  The Marketplace Center 

Search Overview can be found here.

After you find and select the order in the search results, navigate to the “Address” tab in the Marketplace Center’s “Order Details” section:

You can find the Shipping Address entered by the customer in the “Shipping Address” section of this tab:

If you wish to check a different address than the one that was entered with the selected order, you can enter the new address here.

After the “Shipping Address” fields reflect the address that you’d like to check, click the “Verify Address” button in the lower lefthand corner of the tab.

After you click “Verify Address”, the “Address Verification Window” will appear, showing you the new address suggested by the address validation service:

This window will almost always request a change – a change that makes all text uppercase and adds the last four digits of a zip code.

The name of the order recipient may also be “removed” on this window, but don’t worry – it will not remove the name from the order, or affect the final Shipping Address.

Unless you notice that something has been entered incorrectly, click the “Use Verified Address” button.

The verified address should now appear in the “Shipping Address” fields:

Check that the verified address looks correct.  

Before saving these changes, you have the option to apply these changes to all future orders. If you check the “Apply changes to future orders” box, the address on the customer account will also be updated to the verified version of the address, so that future orders will not encounter the same issue.

After you’ve made your decision, click “Save Changes” to complete the address change for the customer’s order.

After a validated shipping address has been found, you can reprocess the order with the new address.