With a rewards program, customers can earn points for their purchases and use them as an item discount. The amount of points earned and redeemed depends on the program configuration. 

Types of programs include redeeming a free item, getting an item half off, or converting points to store credit after spending a certain amount.

Customer Points

After selecting a customer, their points total will display underneath their name.

Example: customer points

Note: you can also see a customer's point totals in customer search.

If the customer is purchasing an item(s), and they have enough points to apply, their points will show as available. There will also be a points Total, which includes available points and any points earned in the current sale. If points are applied to an item, the available points and the total will update.

Example: total points

How to Redeem Customer Points

To redeem points on an item, click the Buyer Award button on the item in the POS.

Example: buyer award

This will apply the available points as a discount in the POS.

Example: customer reward discount

Note: the type of discount depends on the program (example: free item, half off)

How to Manage Customer Points

You can manually adjust customer points by editing the customer and opening the Adjust Points or Credit tab. 

Example: adjust customer points from edit customer